When plans change.

Last updated October 3, 2026

To cancel work or request a refund, email [email protected] with your name, project or invoice reference, and the reason for the request.

Project-specific arrangements

Any deposit, milestone, cancellation or refund conditions are agreed in writing before work starts. The project agreement provides the specific arrangements. Applicable consumer rights continue to apply.

Before and after work starts

If work has not started and no approved third-party costs have been incurred, prepaid service fees for the cancelled work will be refunded unless a different arrangement was clearly agreed in writing. Once work has started, completed work and approved costs are accounted for. Any unused prepaid balance is reviewed against the agreed scope and payment terms.

Ongoing support

You can request cancellation of future support by email. The agreed billing period and any notice requirement determine when it ends. Work already completed and approved costs remain payable. No further work will be commissioned after the agreed cancellation takes effect.

Issues with delivered work

If a deliverable does not meet the agreed requirements, describe the issue so it can be reviewed and an appropriate correction or other resolution discussed. Refund requests are considered against the agreement, the work delivered and applicable rights.

Third-party purchases and processing

Domains, hosting, software and other third-party purchases are subject to the relevant provider’s refund terms. Approved refunds are normally returned through the original payment method where supported. Processing time depends on the payment provider and your bank; a completion date is not guaranteed.