Refunds & cancellation.
How to discuss a change of plans or a payment concern.
LAST UPDATED — OCTOBER 3, 2026Project-specific terms
The written proposal or project agreement sets any deposit, milestones, cancellation notice, and refund conditions before work starts. Read those terms alongside this policy. Rights required by applicable law are preserved.
Canceling a project
To request cancellation, email [email protected] with your project name and the date you would like work to stop. William will confirm the status of the work, any completed deliverables, agreed third-party costs, and the payment position in writing.
Work already performed
Any amount due for completed work, committed costs, and any refund of prepaid but unperformed work is determined by the written project agreement and applicable law. No general non-refundable deposit is assumed by this website.
Ongoing support
For recurring maintenance or support, the service agreement states the cancellation notice period and what happens to any prepaid period. Cancel by email and request confirmation. Cancellation of support does not automatically cancel hosting, domain, or other services held in your own accounts.
Payment errors or concerns
If you believe an invoice was paid twice, contains a mistake, or relates to work that has not been delivered as agreed, contact William with the invoice number and a description of the issue. Do not include full payment card details.
Approved refunds
If a refund is agreed, the amount and processing date will be confirmed in writing. Refunds are returned through the original payment method when supported. Your bank or payment provider determines when the credit appears after processing.
Contact
Send cancellation and refund requests to [email protected].